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Run

00 Support

We've gotyour back.

Stuck mid-plan or mid-sync? Most questions are answered below — for everything else, a human reads every message.

Training plans

Plan not adapting as expected, changing goal race, pausing for injury.

Plan FAQs

Devices & sync

Garmin, Apple Watch, Wear OS or Strava connections and missing runs.

Supported devices

Account & billing

Trials, subscriptions, cancellations and restoring purchases.

Billing FAQs

01 / Contact

Talk to a person

Fill in the form and a member of the team — not a bot — will reply, usually within one working day. Add your device and watch model for sync issues; it saves a round trip.

Prefer email?

service@runv.app

Response time

≤ 1 working day · Mon–Fri

Send us a message

We only use your details to reply to this enquiry.

Final split / Start now

Your first week is on us.

Download RunV, answer a few questions about your goal, and your adaptive plan is ready before your shoes are laced. Premium coaching free for your first week. Free to download, cancel anytime.

App StoreGoogle Play

7-day free trial · Monthly / Quarterly / Annual · cancel anytime